We are experiencing a large amount of DNA appointments, where patients are booking and not attending. This is very frustrating as there are many patients who need appointments and with some consideration these could be made accessible to those who need them.
Please cancel any appointments you have booked and do not need, even if it is only an hour before. Help us relieve pressure on access to your GP – one day you may need to see your GP and cannot get an appointment – consider how you would feel.
Please respect the struggle GP practices face with patient access and cancel any unwanted appointments as another person could benefit from it. You can cancel your appointment by telephoning 020 8036 6388, responding to your text reminder or cancelling on Patient Access if the appointment was booked online.
We ask patients to arrive ahead of time for scheduled appointment with a GP or healthcare professional. The GP or other healthcare professional will follow the practice late policy and may request a late arrival is re-booked.