Contact Information
Please note: our email address is to be used for administrative purposes only. Clinical matters cannot be dealt with via email and any such emails will not be actioned by the practice. Please use the existing methods to contact the practice about any clinical matters. Our email address is only monitored on weekdays (excluding bank holidays) between the hours of 08:00 and 18:30 – any emails received outside of these times will not be seen until the next working day.
Opening Times
| Morning | Afternoon | |
|---|---|---|
| Monday | 08:00 – 13.00 | 13.00 – 18:30 |
| Tuesday | 07:30 – 13.00 | 13.00 – 18:30 |
| Wednesday | 08:00 – 13.00 | 13.00 – 18:30 |
| Thursday | 08:00 – 13.00 | 13.00 – 18:30 |
| Friday | 08:00 – 13.00 | 13.00 – 18:30 |
| Saturday | closed | closed |
| Sunday | closed | closed |
For urgent appointments please ring between 8.00 am and 11.00 am
Out of Hours
Out of hours – on weekdays between 6:30pm and 8:00am and also at weekends and public holidays – the surgery is closed.
If you have an urgent medical problem when we are closed, please contact the NHS 111 out-of-hours service. This is a national service staffed 24 hours a day, 7 days a week by a team of fully trained advisors. They will ask questions to assess your symptoms and depending on the situation, will then:
- give you self-care advice
- connect you to a nurse, emergency dentist or GP
- book you a face-to-face appointment
- send an ambulance directly, if necessary
- direct you to the local service that can help you best with your concern
For more information about the NHS 111 service, please visit the NHS 111 website here.
When to go to A&E
An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies. In such cases please call 999.
Feedback & Complaints
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
We make every effort to give the best service possible to everyone who attends our practice. We welcome feedback as a positive way of improving this service.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Simply ask to speak to a member of the management team on 020 8036 6388 and they will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception, or a copy of this can be found below.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
All GP Practices in City and Hackney have agreed to Hackney’s Health and Social Care Complaints Charter, which aims to make health care better for everyone. This outlines how you can ensure your experiences lead to better services at your GP Practice.