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How to See a Doctor

appointmentsTo make an appointment please telephone 020 8036 6388 noting that this number may continue to ring until the receptionist has finished the previous calls.  Please do not hang up

With Patient Access, you can now book appointments on-line at home, work or on the move — wherever you can connect to the internet. What's more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.

To use this service please attend the surgery in person with ID to collect your Pin number to register. (You must be over 16 years of age)

Routine Appointments 
Routine Appointments are currently available as follows:-

 

Monday 9.00 am – 11.45 am 3.30 pm - 5.20 pm
Tuesday 7.00 am – 11.45 am 3.30 pm – 5.20 pm
Wednesday 7.00 am – 11.45 am 3.00 pm – 5.20 pm
Thursday 9.00 am - 11.45 am 3.30 pm - 5.20 pm
Friday 7.00 am – 11.45 am 3.30 pm – 5.20 pm

Please note 7am - 8am appointments are mainly available for patients who work office hours.

DNA (did not attend) statistics -  February 2019

Jan19

Jan18 Feb18 Mar18 Apr18 May18 June18 July18 Aug18 Sept18 Oct18 Nov18 Dec18

We have review our appointment system in response to a recent patient survey.

We have:                   

¨   added more practice nurse appointments

¨   Changed access to 4 weeks in advance and 48hour in advance

¨   Introduced Patient access to appointments on-line

  It will take a while for the advantages of this process to show, please be patient with our Reception Team.

All routine appointments with a doctor or nurse are for 10 minutes.  During the appointment it is usually possible for the doctor to deal with one main problem and perhaps one minor problem.  Any more than this and the  consultation could overrun. 

As we know all delays add up and cause inconvenience for patients waiting until the end of surgery.  If your problem is too difficult for 10 minutes you can ask for a double appointment when you book.  Some appointments can be booked up to 4 weeks in advance if required, please ask the receptionist.

 

ON THE DAY CONSULTATIONS

We have changed the way in which we deal with requests for ‘on the day' telephone consultations and appointments with the doctor or nurse.

If you have a medical problem that you feel cannot wait for the next routine appointment, please contact the Surgery between telephone between 8.00am - 11.00 am.  The Receptionist will take your contact details and if you could give a brief description of the problems;  the Receptionist will then pass this to the doctor or nurse, who will call you back.

 

Using this system some patients problems can be dealt with over the telephone, whereas others may require an ‘on the day' appointment and will be asked by the Doctor or Nurse to come in at a specified time.

 

We hope by using this system it will prevent long waiting times in our Waiting Room.

 

MEDICAL EMERGENCIES - DUTY DOCTOR SERVICE

 

To make it easier for you to get the right help when you need it urgently we are offering a Duty Doctor Service in this practice.

There is a Duty Doctor on call in the Practice between 8.00am - 6.30pm, Monday to Friday, who will attend to any Medical Emergency and consultations from Healthcare Professionals.

 

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

 

When you phone the surgery with an urgent problem, the Duty Doctor will ring you back within 2 hours and will decide the best way to help you. The doctor may:

  • Give you advice straight away over the phone
  • Arrange for you to come into the practice to see a doctor or nurse or other member of staff
  • Arrange for a home visit if you are not well enough to come to the surgery and the doctor thinks you need to be seen
  • Refer you to other services which can help

If you need urgent medical advice for you or someone you care for, please call the practice on our usual number and ask the reception team about speaking to the Duty Doctor. They will ask you a few questions and if they decide the duty doctor is the right person to help they will arrange for them to call you back WITHIN 2 HOURS.

 

Cancelling Appointments

If you made an appointment to see any member of the healthcare team (Doctor,Nurse Healthcare Assistant, etc) and you no longer require it, please telephone us as soon as possible on 020 8036 6388 or cancel on patient access if booked online.  Even one hour ahead of time will free that appointment for another patient who may be able to fill it.

Missed Appointments
Please come at least five minutes early.  If you do not come on time you will miss your appointment time which will be given away to someone else. 

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