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Practice Policies and Privacy Notice

Patient Rights & Responsibilities

Our responsibilities to you:

  • You have the right to receive health care on the basis of your clinical need, not on your ability to pay, your lifestyle or any other factor.
  • You will get emergency medical treatment at any time through your GP, the emergency ambulance service and the hospital A&E department
  • You will be referred to a consultant acceptable to you, when your GP thinks it is necessary, and be referred for a second opinion if you and your GP agree this is desirable.
  • You can view your medical records subject to the Data Protection Act 1988 (Access to Health Records 1990) and to know that those working for the NHS are under a legal obligation to keep the contents confidential.

For details as to how we use your data to manage your care in line with the GDPR and the Data Protection Act of 2018 please click here

Your responsibilities to us:

  • Please tell us of any change of name, address or contact telephone number so are records are accurate.
  • Please do not ask for information about anyone other than yourself
  • If you have arranged to meet somebody here please inform the receptionist as, in the interest of confidentiality, we are otherwise unable to tell anyone whether or not you are in the building.
  • Please be patient if your appointment is delayed.  Delays are often caused by patients needing emergency attention.

Zero Tolerance

All staff working at the surgery have the right to carry out their work without a threat of violence.  The surgery has a policy of removing from our list any patient who is physically or verbally abusing or threatening towards any member of staff or other patients.  We promise to treat all our patients with respect – in return, we feel our staff are entitled to the same respect.

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